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Delivery & Returns

Delivery Overview

We’d like to reassure all customers that we are open for business and orders are being dispatched within promised time-frames.

 We wouldn’t be the business we are today without the support of our customers and dedication of the Party Pieces team and, during these uncertain times, the health and safety of our employees and their families is our number one priority.  

We have our own warehouse and in-house team of superstars and we have put into place measures to ensure everyone is safe at work.  

Delivery Options & Prices

 UK Mainland Standard delivery - £3.95 

Your delivery will take up to 5 days (we do not deliver on Sundays or Bank Holidays).

 UK Mainland Express delivery - £6.95

Order by 4pm for delivery within 2-3 working days (excluding Weekends and Bank Holidays).

Orders placed after this time on Friday or over the weekend will be processed the next available working day.

UK Mainland Next Day Delivery - £8.95

Order by 4pm today (2pm for Personalised Orders) for Next Day delivery. 

Orders placed after this time on Friday or over the weekend will be processed the next working day.

Your order will arrive with you by 7pm the following day, excluding Sundays and Bank Holidays. 

*Please note - we cannot 100% guarantee Next Day Delivery to addresses in Northern Ireland and out of area postcodes. Please contact our customer service team if you would like more information. 

 

UK Mainland Saturday Delivery - £8.95 

Orders placed by 4pm (2pm on Personalised Orders) on a Friday will be delivered on a Saturday

Orders placed after 4pm on a Friday will be processed the next working day.

*Please note - we cannot 100% guarantee Saturday Delivery to addresses in Northern Ireland and out of area postcodes. Please contact our customer service team if you would like more information. 

Ireland, Channel Islands & Isle of Man - £11.99

Your delivery will take an estimated time of 3-5 days.

*Please note - restrictions apply regarding ordering & delivery of helium - please see further information below

 

Collection

If you live locally and wish to collect your order from our premises in Berkshire, please call our Customer Service team on 01635 201844 to arrange. We have measures in place to ensure you can collect your order safely.

Delivery of Message Gift Cakes

We now offer a Nominated Delivery option (£4.95) for orders containing our Message Gift Cakes, ideal if you're sending a cake to a loved one and you'd like it to arrive on a specific day! Full details of this service can be found on the product page. We are unable to deliver on Sundays and Bank Holidays. 

Multi-Shipping

 If you would like to send part of your order to a different address, we now offer multi-shipping, ideal if you're sending one of our products as a gift! If you are sending your order to two or more addresses, delivery will be charged per shipment. Full details can be found here

 

Delivery to overseas addresses

*Please note - restrictions apply regarding ordering & delivery of helium - please see further information below

 

Europe - £26.99

Your delivery will take an estimated time of 3-7 days from dispatch (Please note that due to Covid-19 we cannot guarantee that your order will arrive within the time frame specified above).

Countries we deliver to:

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco & Netherlands, Greece, Italy, Portugal, Spain, Austria, Bulgaria, Czech Republic, Finland, Gibraltar, Hungary, Liechtenstein, Lithuania, Moldova, Norway, Poland, San Marino, Sweden & Switzerland.

USA & Canada - £34.99

Your delivery will take an estimated time of 5-10 days from dispatch. (Please note that due to Covid-19 we cannot guarantee that your order will arrive within the time frame specified above).


Occasionally for larger orders, the weight can add extra delivery charges. We'll let you know of any additional charges before sending the item out. 

Other overseas countries

Unfortunately we are only able to dispatch orders to the countries listed above. If your country is not listed you will need to arrange a suitable courier. Please contact us if you require more information. 

Duties & Taxes

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

VAT

Orders delivered to destinations outside the EEC are not subject to UK VAT and the item prices displayed on the website are reduced accordingly.

Delivery of Helium Canisters

Orders containing helium gas can not be sent to overseas addresses or to non-mainland UK destinations. If you are trying to checkout and no delivery options are visible and you are not based in the UK, please remove helium from your basket.

Delivery of Personalised Banners and Cakes 

The cut off time for ordering Personalised items on a Next Day, Express or Saturday delivery service is 2pm. Orders placed after 2pm on a Friday or over the weekend will be dispatched on the Monday of the following week (unless a Bank Holiday).

Delivery of Personalised Balloons

Personalised Balloons will be delivered on the date chosen on the product page. The cut off time for next day delivery is 2pm. Orders placed after 2pm on a Friday or over the weekend will be dispatched on the Monday of the following week (unless a Bank Holiday). Unfortunately we are unable to deliver to addresses outside of the UK Mainland (excluding the Scottish Isles where delivery can take up to 5 days). 

Returns & Refunds

We want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the goods you purchase, please return them within 14 days and we will refund you. Please return item(s) in a resalable condition to the following address:

Party Pieces
Childs Court Farm
Ashampstead Common
Reading
Berkshire
RG8 8QT

*Please note that personalised items can only be returned if the goods are faulty

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