Delivery & Returns

COVID-19 Update

We’d like to reassure all customers that we are open for business and orders are being dispatched within promised time-frames.

 

Our standard delivery time-frame is currently 5 working days and our express delivery is 2-3 working days. We have recently also been able to re-introduce Next Day delivery, for orders placed before 4pm (2pm for Personalised Orders) Monday - Friday. Orders placed after this time will be processed the next working day.

Our couriers are endeavouring to deliver all orders within the promised time-scales but orders may take a little longer than usual during this time.

We wouldn’t be the business we are today without the support of our customers and dedication of the Party Pieces team and, during these uncertain times, the health and safety of our employees and their families is our number one priority.  

We have our own warehouse and in-house team of superstars and we have put into place measures to ensure everyone is safe at work.
We understand how difficult it will be to celebrate these special occasions for loved ones right now but we can hopefully provide a little sparkle of happiness for families who are able to celebrate safely at home.

If you have any further questions, please get in touch with our customer services team and we’ll do our best to help. Phone lines are open 8.30am - 5pm Monday - Friday.

Stay safe!

  

Delivery Options & Prices 

UK Mainland Standard delivery - £3.95 (Free on orders over £40)

Your delivery will take up to 5 days (we do not deliver on Sundays or Bank Holidays).

 

UK Mainland Express delivery - £5.95

Order by 4pm for delivery within 2-3 working days (excluding Weekends and Bank Holidays).

Orders placed after this time on Friday or over the weekend will be processed the next available working day.

 

UK Mainland Next day delivery - £7.95

Order by 4pm today (2pm for Personalised Banners) for Next Day delivery. Excludes Personalised Cakes.

Orders placed after this time on Friday or over the weekend will be processed the next working day.

Your order will arrive with you by 7pm the following day, excluding Sundays and Bank Holidays. 

*Please note - we cannot 100% guarantee Next Day Delivery to addresses in Northern Ireland. 

 

UK Mainland Saturday delivery - £7.95

Orders placed by 2pm on a Friday will be delivered on a Saturday

Orders placed after 2pm on a Friday will be processed the next working day.

*Please note - we cannot 100% guarantee Next Day Delivery to addresses in Northern Ireland

  

Ireland, Channel Islands & Isle of Man - £11.99

Your delivery will take an estimated time of 3-5 days.

*Please note - restrictions apply regarding ordering & delivery of helium - please see further information below

 

Collection

If you live locally and wish to collect your order from our premises in Berkshire, please call our Customer Service team on 01635 201844 to arrange. We have measures in place to ensure you can collect your order safely.

 

Delivery to Overseas Addresses

*Please note - restrictions apply regarding ordering & delivery of helium - please see further information below

 

Europe - £26.99

Your delivery will take an estimated time of 3-7 days from dispatch (Please note that due to Covid-19 we cannot guarantee that your order will arrive within the time frame specified above).

Countries we deliver to:

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco & Netherlands, Greece, Italy, Portugal, Spain, Austria, Bulgaria, Czech Republic, Finland, Gibraltar, Hungary, Liechtenstein, Lithuania, Moldova, Norway, Poland, San Marino, Sweden & Switzerland.

 

USA & Canada - £34.99

Your delivery will take an estimated time of 5-10 days from dispatch. (Please note that due to Covid-19 we cannot guarantee that your order will arrive within the time frame specified above).


Occasionally for larger orders, the weight can add extra delivery charges. We'll let you know of any additional charges before sending the item out. 

 

Other Overseas Countries

Unfortunately we are only able to dispatch orders to the countries listed above. If your country is not listed you will need to arrange a suitable courier. Please contact us if you require more information. 

 

VAT

Orders delivered to destinations outside the EEC are not subject to UK VAT and the item prices displayed on the website are reduced accordingly.

 

Delivery of Helium

Orders containing helium gas can not be sent to overseas addresses or to non-mainland UK destinations. If you are trying to checkout and no delivery options are visible and you are not based in the UK, please remove helium from your basket.

  

Delivery of Personalised Banners and Cakes

The cut off time for ordering Personalised items on a Next Day, Express or Saturday delivery service is 2pm. Orders placed after 2pm on a Friday or over the weekend will be dispatched on the Monday of the following week (unless a Bank Holiday). Next Day Delivery is currently unavailable for Personalised Cakes.

 

Returns and Refunds

We want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the goods you purchase, please return them within 14 days and we will refund you. Please return item(s) in a resalable condition to the following address:

Party Pieces
Childs Court Farm
Ashampstead Common
Reading
Berkshire
RG8 8QT

*Please note that personalised items can only be returned if the goods are faulty

 

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