Delivery & Returns



Delivery Options & Prices

 

**Please note that if you are ordering Fancy Dress, Personalised Banners, Personalised Cakes or helium, delivery and ordering restrictions apply, please see below**

Working days are Monday - Friday, excluding Saturdays and Sundays and Bank Holidays. The below delivery dates are for mainland addresses and should only be used as a guide. They are updated daily and are pretty accurate for most parts of the country but if you live in a remote area or in the Highlands or Ireland please allow at least one extra working day.

  

Standard delivery - £3.95

Your delivery will take an estimated time of 5-7 days.

 

Express delivery - £5.95

Order by 16:00 today for guaranteed 48hrs delivery, excluding weekends and bank holidays.
Orders placed after 16:00 Friday or over the weekend will be dispatched the next available working day.

 

Next day delivery - £7.95

Order by 16:00 today for delivery tomorrow excluding weekend and bank holidays.
Your parcel will be dispatched on the day of order to arrive with you by 19.00 the next working day.
Orders placed after 16:00 Friday or over the weekend will be dispatched the next working day.

 

Ireland, Channel Islands & Isle of Man - £11.99

Your delivery will take an estimated time of 3-4 days.


Collections

If you wish to collect your order from our offices in Berkshire, please contact the customer service team on 01635 201844.

Our opening times for collection are 08:30 to 17:30 Monday to Friday (excluding Bank Holidays). Our address is as follows:

Party Pieces
Childs Court Farm
Ashampstead Common
Berkshire
RG8 8QT
Please allow two working days for your order to be processed.

 

Returns and Refunds

We want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the goods you purchase, please return them within 14 days (7 days for Fancy Dress costumes) and we will refund you. Please return item(s) in a resalable condition to the following address:

Party Pieces
Childs Court Farm
Ashampstead Common
Reading
Berkshire
RG8 8QT

*Please note that personalised items can only be returned if the goods are faulty

 

Delivery of Helium

Orders containing helium gas can not be sent to overseas addresses or to non-mainland UK destinations. If you are trying to checkout and no delivery options are visible and you are not based in the UK, please remove helium from your basket.

 

Delivery of Fancy Dress

Cut off time for ordering Fancy Dress is 1pm. Fancy Dress items are not available to be dispatched on our Next Day service, please choose Express or Standard Delivery.

 

Delivery of Personalised Banners and Cakes

The cut off time for ordering Personalised Banners on a Next Day service is 2pm. Personalised Cakes are only available to order on our Next Day delivery service. Orders placed on a Friday, Saturday or Sunday will be dispatched on the Monday the following week (unless a Bank Holiday). Cakes are not available to international addresses. Orders for Personalised Cakes must be placed before 2pm for same day dispatch.

 

Delivery to Overseas Addresses

For countries that we do not ship to, we are happy for you to arrange delivery from our premises to a freight forwarding agent of your choice , they will need to be based in the UK. Orders delivered to destinations outside the EEC are not subject to UK VAT and the item prices displayed on the website are reduced accordingly.

 

Europe - £26.99

Your delivery will take an estimated time of 3-7 days from dispatch.

Countries we deliver to:

Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco & Netherlands, Greece, Italy, Portugal, Spain, Austria, Bulgaria, Czech Republic, Finland, Gibraltar, Hungary, Liechtenstein, Lithuania, Moldova, Norway, Poland, San Marino, Sweden & Switzerland.

 

USA & Canada - £34.99

Your delivery will take an estimated time of 5-10 days from dispatch.


Occasionally for larger orders, the weight can add extra delivery charges. We'll let you know of any additional charges before sending the item out. 

If you wish to order and do not live in one of the countries shown above, please get in touch. We'll check if we can send your parcel out via a different type of delivery but cannot guarantee we will be able to.

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