Terms & Conditions


Party Pieces
We hope you enjoy browsing our products and information. Whilst using this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern Party Pieces' relationship with you in relation to this website. When you purchase from Party Pieces you enter into a contract and these terms detail our responsibilities to you.
The term ‘Party Pieces’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Childs Court Farm, Ashampstead Common, Berks, RG8 8QT. Party Pieces is a Limited Company and trades as Party Pieces Holdings Ltd. It is registered for VAT under number 491-7669-95. The term ‘you’ refers to the user or viewer of our website.
1. General Terms
The content within the pages of this website are for your general information and use. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion. The content is subject to change without notice.

The prices displayed on this website include VAT at the current and appropriate rate. The standard rate of VAT is currently 20%. All payment is made in GBP (British Pound Sterling). Orders delivered to destinations outside the EEC are not subject to UK VAT and the item prices displayed on the website are reduced accordingly. We reserve the right to amend the price of any item or to withdraw an item on sale at any time, regardless if an order exists for an item. 
Images used on this website may depict products that we do not sell that are used as props for photography. Some images may be used for illustration purposes only.
This website uses cookies to monitor browsing preferences and store browsing information enabling you to use our shopping cart and checkout. 
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is only allowed with written consent from Party Pieces.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 
Every effort is made to keep the website up and running smoothly. However, Party Pieces takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
2. Making a Purchase & the Contract
By placing an order on our website you declare that you are at least 18 years old and you are legally capable of entering into a binding contract. To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request. When your order is ready to ship, we will then send you a dispatch confirmation email. It’s at this point that we accept your order and the contract is formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.
3. Liability
Party Pieces shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.
4. Delivery
Party Pieces will deliver any goods ordered to the delivery address supplied when submitting an order. Availability permitting, orders will dispatched for delivery within the stated time frame. The dispatch of goods constitutes our duty of fulfilling the contract. If you are unfortunate enough to receive a damaged item, please contact our customer service team within 7 days. They will be happy to assist you and arrange a replacement or refund where applicable. We do advise you to check goods upon arrival. No liability can be accepted for costs caused by late deliveries, or for any other reason. If you refuse delivery, please notify our customer service team immediately.
5. Returns & Refunds
We want you to be happy with everything you buy from Party Pieces. If you are not completely satisfied with any* of the goods you have purchased then please notify us immediately and return them to us within 14 days for a full refund. Goods must be received in original condition and packaging with all components intact. Ensure that you include full order details otherwise your refund may be delayed. Alternatively you may wish to return unwanted or incorrectly ordered goods; please contact us to arrange this. Once your return has been processed, we will return any monies owed onto the original payment account. Please allow up to 14 working days for refunds to be processed and funds to show back in your bank account.
*Please note that personalised items can only be returned if the goods are faulty.
6. Privacy Policy
To view our privacy policy, please visit here
7. Health & Safety
Toy Safety - All the toys selected in the Party Pieces online catalogue comply with the European Toy Safety Regulations and bear the CE mark and age guides where appropriate. Please retain any packaging for future reference. Adults should inflate balloons and supervise their use with children under 8 years.
Chocolate Products - Whilst every care has been taken, these products may contain traces of nuts. 
Confectionery - All the sweets selected in the Party Pieces online catalogue are not recommended for children under 3 years, unless otherwise stated. Adult supervision is recommended for all of our sweets when being consumed by a child. WARNING: Lollipops are a potential choking hazard. Not suitable for children under 3 years. Small parts are a potential hazard.
8. Party Bundles
Add 4 or more items to set up your party bundle.
If your total party bundle cost is £40 or above, you'll receive an automatic 15% discount and you'll receive free delivery automatically. You may not use other promotions, vouchers, or discount codes on party bundles. Any refunds will be made at the discounted price paid at time of purchase.
9. Discount Codes
All discount codes exclude delivery charges. The offer is only redeemable online. Cannot be used in conjunction with any other offer or discount code. No adjustments on previous purchases. Returned items will be refunded at the promotional price paid.

    Last Updated 8/2/2023