Frequently Asked Questions

How do I pay for my order?
We accept card payments for online orders, and can offer various ways for you to pay for your order, including MasterCard, Visa, Maestro (previously Switch), Visa Electron and Visa Delta. Please ensure that the billing address entered on your order matches the address the payment card is registered to. You can also pay via Shop Pay, Paypal, Amazon Pay and Google Pay.
If I place an order today, when will I receive it?
We have different delivery options available according to how urgent your order is, including a next day delivery option. To view these options and find out exactly when you will receive your parcel, please refer to our delivery and returns page.
Am I able to return my order?
    Yes, we want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the products you purchase, and they are unused and within their original packaging, you can return them to us for a refund within 14 days of the order. Please email our Customer Services Team on - who will advise you further.

    * Please note that personalised items can only be returned if the goods are faulty
    Can I add to my order once it has been placed?
    Unfortunately not, all our customer orders are passed directly to our warehouse for shipping.
    Do you offer Saturday delivery service?
    Orders placed  before 3pm on a Friday using our Next day service will be delivered the following day .
    Please note personalised items need to be placed before  2 p.m.
    Are the foil balloons delivered filled with helium?
    Our foil balloons are not supplied filled with helium but we do stock Helium canisters. 
    How long do the helium balloons last?
      Recommendations state that latex balloons, when filled with helium, should last up to 7 hours. However, foil balloons last a lot longer than this and can last days.
      Are your sweets suitable for children under three years?
        All the sweets selected in the Party Pieces on-line catalogue are not recommended for children under 3 years, unless otherwise stated. Adult supervision is recommended.
        What are the delivery options on Personalised Cakes?
          Personalised Cakes have a date checker online, please click on the calendar icon by each design and you can select the date you would like for delivery.
          What ingredients are used in the Personalised Cakes?

             Icing (Sugar, Palm Oil, Glucose Syrup, Water, Humectant: E422, Stabilisers: E413, E415, Emulsifier: E471, Preservative: E202, Colour: E171, Sorbitol, Flavouring), Vanilla Frosting (Sugar, vegetable oils (palm, rapeseed), water, humectant (sorbitol syrup), skimmed MILK powder, cream cheese powder (MILK) 3.5%, acid (citric acid), salt, emulsifier (E435), preservative (potassium sorbate), natural flavouring), EGG, Butter (MILK), Sugar, Flour (WHEAT Flour [WHEAT Flour, Calcium Carbonate, Iron, Niacin, Thiamin], Raising Agents (Calcium Phosphate, Sodium Bicarbonate)), Mixed Fruit Jam (Glucose Syrup, SO2 Apple Pulp (Contains SULPHITES), Granulated Sugar, Acidity Regulators: Citric Acid, Trisodium Citrate; Concentrated Plum Puree, Concentrated Apricot Puree, Gelling Agent: Pectin; Colour: Anthocyanin; Natural Flavour), Icing Sheet (Modified starches (E1422), maltodextrin, sugar, glycerol (E422), water, glucose syrup, thickeners (E460i, E414), food color (E171), emulsifiers (E435), acidity regulator(E330), artificial flavour), Vanilla Flavouring (Water, Monopropylene Glycol, Colour (Plain Caramel), Flavourings).


            Whilst our cakes do not contain nuts, they are produced in an environment where nuts are present.