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Frequently Asked Questions



How do I pay for my order?
We currently only accept card payments for online and over the phone orders, and can offer various ways for you to pay for your order, including MasterCard, Visa, Maestro (previously Switch), Visa Electron and Visa Delta. Please ensure that the billing address entered on your order matches the address the payment card is registered to.
 
Can I pay by cheque?
    Sorry, we do not accept payments through cheque.
     
    If I place an order today, when will I receive it?
    We have different delivery options available according to how urgent your order is, including a next day delivery option. To view these options and find out exactly when you will receive your parcel, please refer to our delivery and returns page.
     
    Am I able to return my order?
      Yes, we want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the products you purchase, and they are unused and within their original packaging, you can return them to us for a refund within 14 days of the order. When returning any item to us please state the reason for the return and include your name, address, contact telephone number and order reference number.
      * Please note that personalised items can only be returned if the goods are faulty
       
      Can I add to my order once it has been placed?
      Unfortunately not, all our customer orders are passed directly to our warehouse for shipping.
       
      Do you offer Saturday delivery service?
      Orders placed  before 4 p.m. on a Friday using our Next day service will be delivered the following day .
      Please note personalised items need to be placed before  2 p.m.
       
      Are the foil balloons delivered filled with helium?
      Our foil balloons are not supplied filled with helium but we do stock Helium canisters.
       
      How long do the helium balloons last?
        Recommendations state that latex balloons, when filled with helium, should last up to 7 hours. However, foil balloons last a lot longer than this and can last days.
         
        Are your sweets suitable for children under three years?
          All the sweets selected in the Party Pieces on-line catalogue are not recommended for children under 3 years, unless otherwise stated. Adult supervision is recommended.
           
          What are the delivery options on Personalised Cakes?
            Personalised Cakes are only available to order on our Next Day or Express delivery options. Orders placed on a Saturday or Sunday will be dispatched on the Monday the following week (unless a Bank Holiday). Cakes are not available to international addresses. Orders for Personalised Cakes must be placed before 2pm for same day dispatch.
             
            What ingredients are used in the Personalised Cakes?

              Golden Sponge

               Sugar, water, fortified wheat flour (wheat flour, calcium carbonate, iron, niacin, thiamin), rapeseed oil, glucose-fructose syrup, glucose syrup, butter (milk), dried free range whole egg, palm oil, raspberry purée, emulsifiers: mono- and diglycerides of fatty acids, lactic acid esters of mono- and diglycerides of fatty acids, sodium stearoyl-2-lactylate, polyglycerol esters of fatty acids; humectant: vegetable glycerine, apricot, raising agents: disodium diphosphate, sodium bicarbonate; stabiliser: tragacanth, natural flavouring, salt, wheat dextrose, milk whey powder, preservative: potassium sorbate, acidity regulators: citric acid, trisodium citrate; gelling agent: pectin, vanilla extract, free range egg albumen. 

              Chocolate Sponge

               Sugar, pasteurised free range egg, rapeseed oil, fortified wheat flour (wheat flour, calcium carbonate, iron, niacin, thiamin), water, butter (milk), glucose syrup, fat reduced cocoa powder, modified maize starch, milk whey powder, humectant: vegetable glycerine; palm oil, emulsifiers: mono- and diglycerides of fatty acids, propane-1,2-diol esters of fatty acids, sodium stearoyl-2-lactylate; glucose-fructose syrup, stabiliser: tragacanth; raising agents: diphosphates, sodium bicarbonate; salt, apricots, cocoa mass, wheat gluten, natural flavouring, gelling agent: pectin; acidity regulators: citric acid, trisodium citrates; dried free range egg albumen.

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